Privacy Policy
How Technology Desking Limited collects, uses, and protects information when you use our website and IT services.
Welcome to Technology Desking Limited. We know privacy matters when you trust an IT service desk and managed technology partner with access to your systems. This policy explains how we treat personal and organisational data for casual visitors to this site and for clients who engage Technology Desking for support, projects, or advisory work.
Personally identifiable information
"Personally identifiable information" means data that identifies or could identify a living individual—such as name, work email, telephone number, job title, or location—and may extend to credentials or identifiers we need to deliver IT services (for example, corporate user principal names used only under your direction). It also covers sensitive client materials we encounter while supporting applications, tickets, or infrastructure. It does not include aggregated or de-identified statistics that cannot be linked back to a person.
What information we collect
We collect standard contact fields when you submit forms or email us at [email protected]. For active engagements, we collect what is reasonably required to operate a service desk and managed IT relationship: organisational contacts, asset inventories, support histories, remote access details you approve, monitoring telemetry, and documentation you share about systems under support. We do not ask for personal data unrelated to delivering the contracted services.
How client and systems data is handled
Ticket narratives, configuration data, backups you entrust to us, and privileged credentials are handled under least-privilege access and contractual confidentiality. Only Technology Desking personnel or approved subprocessors involved in your scope may access this information. We apply technical and organisational controls appropriate to IT operations—including encryption in transit where supported, secure storage of secrets, and access logging—to guard against unauthorised access, alteration, or loss. Data is used solely to deliver, improve, and report on the services you purchase, and we do not sell personal information. We may share data with subprocessors (such as cloud tooling you already use) only when necessary and consistent with your instructions, or when law requires disclosure.
Cookies and similar technologies
Our website may use cookies for essential security, session stability, and limited analytics so we can understand how visitors navigate these pages. If we operate authenticated client portals in the future, cookies may keep sessions secure and automatically sign you out after inactivity. You can control cookies through your browser settings; disabling them may limit certain features.
External links
Pages on this site may link to vendors, documentation, or partner tools. Opening those links leaves our environment; please review each provider's privacy notice because their practices are outside our control.